Single post in Server performance and desyncs
Forum Index > Core > Announcements > News Archive > Server performance and desyncs >
Hi @Grumpy Kitwurm, I agree with a lot. I was one of the users caught up in this. Don't want to clog this all with a wall of text so putting this in a hide box. Hopefully that's alright
Overall
On the pros:
Affected users were compensated, and that was great. Staff responded pleasantly, that was great. Thank you Cele and Terabbit for your help, genuinely!
On the cons:
While jumping on the issue swiftly was good, it just came at the expense of, if I recall correctly, 35/42 innocent accounts. With very little explanation. That is my main gripe.
Now all this yammering would be useless if It didn't come with some suggestions, so here are some ideas for future navigation of similar events.
For the future:
I understand why there was a ban thrown in as a quick response, but If there is a reason to ban a set of users in this context could there be more explanation in the actual reasoning of the ban? My main qualm is that there was little communication as to what the ban entailed.
For context I was in call with my partner and mindlessly clicking away as I was distracted. Paired with the one click for fields css + QOL, I can see what happened and how excited and distracted fidgeting tapping brought this about. I will say first and foremost that the mods responded relatively quickly and we're polite and clear in informing me to be mindful of my clicking habits in the future, which I absolutely will. My friends were here advocating on my behalf when I did not ask them to (Sorry guys, I really didn't mean to cause trouble D:) because they were just as confused as I was. Looking over the rules I really could not find anything related to my ban which simply stated: "Your account is currently locked, Reason: Botting. Expires: Indefinite." - I had no idea what I did or what this entailed, so I immediately contacted support. Couldn't check my fields, hatch eggs, or interact with others. Spooky!
In the 3 hours it took to get resolved (I understand it was a big investigation of course) I had time to realize how much I'd liked Pokefarm - until it was ripped from me for playing the game. I've only been playing for maybe 2 months now? But I now regularly have a lot of fun with my friends on here and communication on and about this game has brought us together. I've started trying to learn BBC from the ground up. This feels like a proper community. Although the ban was temporary and, again, everyone I interacted with was polite, the email saying I was permanently banned for botting with no further details really shook me up. Funnily Enough I had a party full of eggs ready to hatch and when I was let back in my first hatch was a shiny. To tie it back to your post, I am definitely demoralized knowing that at any point in the future I, or anyone else, could be banned as a "suspected" response with limited details as to why - and all progress could be lost. This might never be the actual case, but this event sets a strange precedent. I am even a bit weary to post this. I really do not want any qualms, but I want to speak my mind on the issue.
Example
- Reason: Botting
And
- Reason: Suspected botting. Please contact support for more information/to resolve this.
Both convey entirely different things. And rather than assuming guilty until proven innocent, it's more of a "Hey our systems are reading strange behaviors, please be aware that xzy" and so on / allow room for actual investigation. This would greatly help navigate any upset on the playerbase whilst stopping the issue in it's tracks. I am a relatively new player, I had no clue. So I was left terribly scared a month or so of progress was lost. There would be far less upset if people were informed what they were being suspected of - at least I certainly would have been.
What do you think? Would this be feasible? :)
[1,210] points.☆