Single post in Image errors!

I hope this counts. I am Poke Beginner's mother. She needed me to help find out about a problem with her Profile trainer picture. a few days ago I helped customize her trainer with a new look and outfit, she bought the outfit and we hit the Save Changes button, but nothing changed. I thought it just took awhile for it to change over. I've cleared the cache on Firefox no change. Then I tried it on Chrome and it is still the same. I'm quite sure it took the currancy. So I went to help and I've tried what they suggested and now I'm here.