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Collection of Known Issues

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Uzumi's AvatarUzumi
Uzumi's Avatar
Hi guys! We are all very thankful that you report the bugs you encounter, but some of them are well known and getting five reports on the same issue isn't very helpful. So here's a collection of issues we are aware of and how you should handle them.

Error Messages

Following error message may appear, but don't necessarily need to be reported: 200 OK "Message: 200 OK Please try again. If the error persists, report it." Again, please do as the message tells you and only report it, if the "error" persists. This also might happen more often during busy times like the MCW. Otherwise than that, just continue your business as usual.

Gameplay

Following issues influence the gameplay in any way. Happiness of Pokémon doesn't change Sometimes it happens, that a Pokémon's happiness doesn't change, despite being in a field that should either make it happy or unhappy. In this case moving the Pokémon to a different field and back to the original field fixes it. Pokémon in Shelter despite using the Black Flute There may be some stray Pokémon in the Shelter, even if you use the Black Flute. This is caused by the method that is used for the filtering of Pokémon. Sally doesn't ask the Pokémon directly if it's an Egg or not, but has a reference sheet that she uses instead. This reference can be out of sync, but enables a way faster filtering than asking the Pokémon directly. It's not possible to swap Pokémon between a full party and a full field This isn't possible, because the actions aren't performed at the same time, but one after the other. So it will first try to move one Pokémon and then the other. However, Sally then detects that after moving one Pokémon the field gets full and gives the error: "Field is full!" Opening a spot in the field makes swapping Pokémon possible again. 41/40 Pokémon in field This happens due to race conditions. Just move the extra Pokémon out of the field and everything goes back to normal. Tried to move Pokémon from party and it disappeared instead If this happens and you have an empty spot in your party, where you can't move any Pokémon to, simply visit your party page. It has a self-healing code that will bring your Pokémon back. Scour Pokémon cannot be retrieved If your Pokémon has returned, but cannot be retrieved, please wait for an hour. This should resolve itself by then.

Your Problem is not on the List?

If you find a bug that isn't listed in this thread, then please look at the recent threads, it's possible that other people experience the issue as well! Still nothing? Try the following steps before reporting the issue:
  • Close your browser and open it again, see if the issue still occurs.
  • Make sure that you don't have any add-ons enabled. Using the incognito-mode disables all add-ons so you can check there if the issue is still happening.
  • Clear your cookies and cache, and refresh the page using Ctrl + F5.
  • Make sure you're not zoomed in or out. Ctrl + 0 resets the zoom to 100%.
If nothing helped and there is no other thread about it, then please report it using the Bug Report Form. Thank you!
Avatar made by Nai! 💕
Uzumi's AvatarUzumi
Uzumi's Avatar
"A Pokémon can be clicked multiple times a day" is not an issue anymore and should be resolved. If you're still able to feed the same Pokémon multiple times a day, while it doesn't switch owners, then please report it. "Pokémon is hatched at a higher level" also isn't an issue anymore. Please report it, if you experience this bug! Added information on "Scour Pokémon cannot be retrieved".
Uzumi's AvatarUzumi
Uzumi's Avatar
Removed the Deadlock error message completely. It should now be gone from the game, if you're still getting deadlocks, then please report it.

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